Customer Service Policy

asicsusmall.com is committed to providing professional, efficient and friendly customer service for all users, aiming to solve all shopping consultation, order problems and after-sales demands in a timely manner, and create a reassuring online shopping environment.

Our customer service team provides professional reply support for product information, size selection, order inquiry, logistics status, return and refund related questions. You can contact us via official email for any shopping doubts and service demands.

We provide whole-process order follow-up service on asicsusmall.com, including order confirmation, shipment notification, logistics tracking and after-sales problem handling. We strictly follow 1-3 days delivery arrangement and standard 6-12 days delivery cycle to guarantee your shopping timeliness.

We strictly implement 60-day return rule and 5-10 days refund processing standard, with free return benefit for eligible orders. All after-sales procedures are standardized and transparent, ensuring every customer’s legitimate shopping rights and interests are fully protected.

All customer service behaviors of asicsusmall.com adhere to the principle of fairness, sincerity and standardization. We will not set arbitrary service restrictions, and try our best to meet reasonable user demands within the scope of platform rules.